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Mediamojo Web and Graphic Design Noosa

Human Based Customer Support

Human Based Customer Support

In a competitive market, exceptional customer service is key! It’s the best way to build lasting relationships with your customers and let them know that you truly value their business.

One easy and convenient way to provide top-notch support is through live chat services. With minimal wait times and the ability to speak to a real person, it’s no wonder that customers prefer this over traditional phone calls or chatbots. And by adding a picture and name of your representative, you’ll go a long way toward humanizing the experience and creating a more personal connection.

But what about chatbots? Well, if you’re using them, make sure your pre-written responses are conversational and friendly. This will help humanize your brand and keep the conversation flowing naturally. We use a chatbot for our websites as a easy solution for customers to speak to a real person when they need more help.

Give your customers the power to help themselves with some DIY support options like FAQs and knowledge bases. Sure, they’re not the newest trick in the book, but if you’re starting from scratch, they’re the perfect place to begin!

So, whether you’re using live chat, chatbots, or self-service options, remember that exceptional customer service is all about creating a human connection with your customers. Show them that you value their business and are always here to help!

Get in touch with us to see how we can help!

info@mediamojo.com.au

07 5455 5058

All 6 Easy Ways to Humanise Your Website and Win Over Customers:
#1. Using Human Photos is the Ultimate Hack to Skyrocket Your Website’s Conversions
#2. Master the Art of Social Media Engagement
#3. How Storytelling Can Transform Your Brand
#4. Human Based Customer Support
#5. Why Personalisation is the Secrete Ingredient to Your Business
#6. Checkout isn’t the Endgame! Keep the Love Alive with an Awesome Customer Aftercare Program.
Picture of Kyla Schaan
Kyla Schaan
From the snow-covered mountain peaks she called home, Kyla has come to us, bringing more than Maple Syrup, Grizzly Bears and Ryan Reynolds. Kyla brings her amazing ability to interpret your business and provide you with an awesome digital solution. Her abilities are many, from design to function and everything in between, Kyla can brainstorm and evolve a design to perfectly meet the needs of your project. Giving up the Northern Lights for our southern sun, Kyla is committed to her quest to explore new and uncharted design principles, to offer you only the best for your next website project.

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